This position assists customer’s staff with technical support of
servers/desktop computers, applications, and related technology. Support
includes specification, installation, and testing of computer systems and
peripherals within established standards and guidelines. Activities require
interaction with application software and operating systems to diagnose and
resolve unique, non-recurring problems.
Accurately testing, identifying, repairing, resolving, and documenting end
user technical issues regarding server/desktop support, printers, smartphone,
and LAN cable drops
To provide infrastructure administration functions
Troubleshooting and resolving software issues; reimaging computers/hard drives
backing up and restoring settings and
associated systems administration activities
Categorize and prioritize end user support requests and service requests by
utilizing a customer ticketing system to track tickets and provide up-to-date
status and information.
Move equipment associated with escalated help desk incidents and service
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems (Workstations & Printers)
to ensure longevity.
Works with procurement staff to purchase hardware and software.
Manage the inventory of IT assessment.
This position requires the ability to work in a project-based environment
requiring flexibility and teamwork.
Performs other duties as assigned.
Excellent skills in user IT infrastructure – Servers, Routers, Firewalls,
Desktops, Laptops, Printers,
Handhelds, Smartphone etc.
Strong technical skills in Microsoft Windows operating systems and business
Administration experience of MS Active Directory users & groups, policies
and management concepts, VMWare ESXi,
Good knowledge on TCP/IP network administration
Experience supported on multiples smartphone operating systems . i.e. IOS,
Good written and verbal communication skills in English
Ability to provide consistent, excellent customer support to entire staff, representing
a variety of personalities and
Customer service skills
Ability to interact with customers so as to ensure that the service is polite,
efficient and responsive
Must be detail oriented and self-motivating
A self-starter with ability to work on their own initiative
To work through issues analytically to a successful conclusion
Years of Experience
At least 2-3 years of experience in the field or in a related area required
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