Location: Floor 3, 66A Tran Hung Dao, Hoan Kiem District, Hanoi
Based in Hanoi and working with an experienced team, your mission will be to book all services from North to South for adventure tours but also to source out and work closely with guides, update quotation in our internal software if needed and prepare all documents and necessary material to run the tours. Possibility to get training to be progressively involved in Sales.
Based on adventure programs (soft adventure, trekking, biking tour) book services for all Vietnam and update all information in our internal software.
Cross-check carefully that all services are confirmed and that services booked are matching with the program.
Reconfirm bookings with/for overseas agents.
Prepare all documents needed and material to allow the guide to run the tour properly and make sure they are accurate that no information is missing and delivered on time
Issue invoices for bookings and assist the accounting department with regards to payment.
Do pre-briefing with guides before tours start to inform about client special requests/share information about clients
Communicate with tour guides while on tour and if needed discuss with clients (depending on experience) to identify and solve issues that may occur, with the help of your manager, if needed. Liaise with the sales department and manager to report any issues.
Take actions to reorganize services in case of flight, cruise cancellation.
If interested, the possibility to participate in the sourcing and recruitment of new guides but also to product training for guides, involvement in the Sustainability team and/or product researches.
Ensure EX0 standards and Inbound process are rightly followed.
Ensure inquiries and complaints are handled within 24 hours and comply with internal standards
Maintain and develop a good partnership and relationship with all kinds of suppliers and solve problems with suppliers if any
Ensure all operations happen in a timely and correct manner
College or University Degree in tourism, hospitality or business.
At least 1-2 years of experience in a similar position.
Good command of written and spoken English. 0ther languages are a plus.
Good and client-oriented attitude, able to build strong relationships with guides and suppliers and to work in a team.
Responsible and careful.
Motivated, hardworking and willing to learn.
Pro-active attitude and good organizational skills.
Ability to work under pressure and timeline.
Good computer skills (word, excel, outlook). Tour plan knowledge is a plus.
Good problem-solving skills are a plus.
Please submit your CV to email ở trên title mail: [EX0Travel - 0120] Position - Full name
(*) Note: Please indicate YB0X.VN as the source of recruitment news in your email or cover letter. 0nly selected candidates will be contacted.
Chưa biết tạo CV chuyên nghiệp ứng tuyển tập đoàn đa quốc gia? Tham khảo các mẫu CV thành công và tạo ngay CV của bạn TẠI ĐÂY ---
Hợp Tác Cùng YB0X.VN Trong Tuyển Dụng, Truyền Thông Miễn Phí - Trả Phí Theo Yêu Cầu tại http://bit.ly/YB0X-Partnership